Frequently Asked Questions
How long will my order take to arrive?
We ask for you to allow upto 7 working days from the date of your original order. Although we quote goods will be despatched within 7 working days from receipt of order, we endeavour to send orders out on the next working day. But please still allow upto 7 working days. You will be advised if any part of your order is out of stock and cannot be delivered within 28 working days. If this is the case (extremely rarely) we will give you the option to wait for your order or have your PayPal transaction refunded in full.
How are my goods despatched?
We use only Royal Mail 1st Class Delivery service. .
Goods will be despatched to reach UK mainland customers upto 7 working days from receipt of order, subject to availability using 1st class delivery.
Can I pay extra for next day delivery?
Next day delivery costs £4.00 please add this to your shopping basket.
Can I go visit your shop?
Unfortunately no, we are an internet shop only. This keeps our overheads down and allows you to shop on-line 24 hours a day.
How do I contact you?
Please use the Contact us page on the website and we will reply to your questions promptly. As we are an internet based shop we are not able to offer telephone support, but are more than happy to telephone you if there are any issues you wish to discuss. If you leave a brief message and email address via the 'Contact Us' page we will endeavour to reply within 24 hours.
Is it safe to use my credit card?
We use PayPal as our authorized payment provider, widely regarded as the leaders in this field. We do not have access to any credit card details whatsoever; we receive notification of payment from PayPal confirming name, address product purchased and the amount of the order only.
How do I return goods if there is a problem?
Should the goods be faulty or damaged, please email us within 3 days of receipt and send the goods back in the original packaging. Returned items must not have any signs of abuse or intentional damage. Our address can be found on the Contact Us page. We carefully inspect returned items upon receipt before issuing refunds, credits, or exchanges. We will replace the items or refund the full amount, Please obtain proof of postage as we cannot be held responsible for undelivered items.
What if the goods are not suitable?
Should the goods not be suitable, a full refund will be given within 7 days of purchase providing the seller has emailed us using the Contact Us requesting a refund also providing the goods have not been used and have the original packaging, with postage costs being paid by you. Please obtain proof of postage and/or send recorded delivery as we cannot be held responsible for undelivered items.
Returns Disclaimer
We are not responsible for any merchandise that is not returned in accordance with the following terms:
* We are not responsible for any losses in the mail while returning merchandise.
* Merchandise should be properly packed and insured with the carrier for the full amount of purchase.
* Returned items with signs of abuse or intentional damage will be refused and returned to sender at sender's cost.
What is the postage cost for my item/s?
Free to (uk) residents – the price you see is the price you pay. No hidden extras. We send all out items 1st class.
None (UK) residends Postage cost is £5.50, this is added at the paypal checkout.
Terms & Conditions
Use of the site constitutes your agreement to be bound by these terms.
From time to time we may change the Terms and Conditions that govern your use of the site following which will constitute your acceptance of the new terms and conditions. We reserve the right to update the website at any time and if we are unable to deliver the products ordered a full refund will be made. All products illustrated are subject to normal limitations of electronic presentation and styles, fabrics and costumes in this range may change subject to availability.
Pricing & Payment
All prices are quoted in pounds sterling (£).
Payment must be made online at the time of ordering via PayPal with most major credit/debit cards being accepted.
You do not need a PayPal account to be able to pay by this method.
Privacy
FancydressFancydress.com takes the privacy of its customer’s personal details very seriously and promises only to use information collected in accordance with the Data Protection Act 1998.
We will collect your name, address, telephone number (if provided) and email address when you place an order as we require this information to be able to contact you in the event of a query.
Internet payment details are handled by our current payment provider PayPal. We do not have access to any credit card details.
We will take all reasonable care to keep your personal details and order details secure but in the absence of negligence on the part of fancydressFancydress.com we will not be held liable for any loss suffered by the customer if a third party obtains unauthorized access to this information.
Delivery
We accept orders from anywhere in the world, if your delivery address is outside the UK £5.50 will be added to your order at the paypal checkout.
All orders are sent beautifully packaged in a white box with tissue paper and sent by Royal Mail. We make every endeavor to dispatch orders the next working day but please allow upto 7 working days from receipt of order subject to availability.
You will be advised if any of your ordered items are temporary unavailable, which will prevent them being delivered within 28 working days. If this happens you will be given the option to go ahead with your order and await arrival once in stock, or you obtain a full refund.
Return Terms
All sales come with 7 day full refund or exchange guarantee.(not including postage) If the item you have ordered is defective, contact us within this period and we will replace the defective item for you. In the event that a suitable replacement is not available, a refund (including shipping) will be issued in the form of the original payment. Specific terms are:
* For replacement, merchandise items must be returned within 7 days of receipt and in the original packaging.
* Returned items must not have any signs of abuse or intentional damage. We carefully inspect returned items upon receipt before issuing refunds, credits, or exchanges.
* Merchandise should be carefully packed and insured for the full purchase price and shipped via traceable means.
* Buyer is responsible for all return shipping charges.
* A refund may be issued if replacement is not available.
* In the event you have been sent an incorrect or faulty item please follow the above terms but also include a request for reimbursement of your postage costs to return the item.
Disclaimer
We are not responsible for any merchandise that is not returned in accordance with the following terms:
* We are not responsible for any losses in the mail while returning merchandise.
* Merchandise should be properly packed and insured with the carrier for the full amount of purchase.
* Returned items with signs of abuse or intentional damage will be refused and returned to sender at sender's cost.
Thank you for honouring these return policies, so that we can continue to bring great products to you.